TERMS AND CONDITIONS FOR RAMUS – THE ULTIMATE TRIATHLON SEAT
Thank you for considering a RAMUS saddle. Please read this document carefully before making your purchase.
PRODUCT DESCRIPTION
You are about to purchase a custom-configured triathlon bike saddle. The saddle features a design developed by Grindstone Hill Ltd., and the main frame is 3D printed from polyamide plastic using Multi Jet Fusion technology. The goal of this design is to minimize saddle-related discomfort during triathlon training and racing.
PRODUCT ORIGIN AND INTELLECTUAL PROPERTY
The RAMUS saddle is a product of Grindstone Hill Ltd., based in Espoo, Finland. Grindstone Hill Ltd. owns all intellectual property rights related to the saddle design and reserves the right to make changes to it at any time.
SAFETY NOTICE
The RAMUS saddle is designed for performance cycling, but safe use requires proper installation and maintenance. Please read the following points carefully:
- The RAMUS saddle design has been tested according to ISO 4210-9:2014 to withstand cyclic loads of 1000 N, which corresponds roughly to a static load from a 100 kg rider. However, dynamic forces from riding on uneven surfaces — such as bumps and potholes — can cause higher loads on the saddle, even for lighter riders. Therefore, the recommended maximum rider weight is set to 80 kg (176 lbs) to ensure durability and safety. Riders over 80 kg may exceed the saddle’s tested load capacity, increasing the risk of structural damage or failure. Use above this weight is not recommended and may reduce product safety and durability.
- The saddle’s shape is engineered to maintain structural integrity when correctly clamped to a compatible seatpost. Do not bend, twist, or apply force to the saddle prior to installation.
- The saddle features Grade 5 titanium rails (Ti-6Al-4V), which are structurally critical. Always install and tighten the rails according to the torque specifications provided by your seatpost or bicycle manufacturer.
- Before each ride, inspect the saddle and mounting hardware for signs of wear, cracks, or looseness. Do not use the saddle if any damage is detected.
- Exceeding the rider weight limit, incorrect installation, or continued use of a damaged saddle can lead to failure and may result in serious injury.
LIMITED WARRANTY
The 3D printed frame and titanium rails of the RAMUS saddle are covered by a limited one (1) year warranty. This warranty covers failures under normal triathlon cycling use, provided the saddle has been used according to this document and any accompanying guidance.
To file a warranty claim, you must provide a detailed description of the failure. Grindstone Hill Ltd. will evaluate whether the issue was caused by misuse or a design/material defect. If the issue is determined to be a design or manufacturing defect, a replacement saddle will be provided at no cost (excluding shipping).
Grindstone Hill Ltd. reserves the right to modify the design of the replacement saddle based on the findings of the original failure.
Any other accessories provided with the saddle, such as interchangeable seat paddings and hook-and-loop fasteners, are considered consumable items and are not covered by warranty.
SHIPPING TERMS
Shipping costs are calculated based on your location and added to the product price at checkout. The shipping fee covers transportation from Finland to your address. You are responsible for any local duties, import taxes, or customs fees upon delivery.
RETURNS
Unused products can be returned within 14 days of delivery. To be eligible for a refund, the product must be returned in original condition, unused and undamaged.
Please note: The 14-day return period is not a trial or testing program. It is intended only for unused products in original condition. If you wish to test a RAMUS saddle before purchasing, please contact one of our official RAMUS Test Centers, listed on the Test Centers page.
You can also inquire about available demo saddles by contacting us.
For RAMUS saddles, “unused” means that the product has not been ridden and shows no signs of installation damage, clamping stress, or rail compression marks. Customers may mount the saddle carefully for fitting purposes, but any visible marks, misalignment, or torque-related stress will be considered as use and may reduce or void the refund eligibility.
Products that have been used, altered, or damaged will not be refunded. In such cases, the returned item may be destroyed or otherwise disposed of, and no reimbursement will be made to the customer.
If the returned saddle shows any structural damage, such as cracked rails, deformed frame, or other signs of mechanical stress, it will be considered used or damaged beyond repair. In such cases, no refund will be issued, as the product can no longer be resold or reused. Minor installation marks that do not affect function may result in a partial refund, depending on the extent of the damage.
If you refuse delivery and the shipment is returned to us, the return will be handled under the same conditions once the item arrives and is inspected.
Refunds are calculated as follows:
Refund amount = total purchase amount – original shipping costs – €30 handling fee
The handling fee covers manual inspection, cleaning, repackaging, and administrative costs. If the returned item requires extra cleaning, an additional deduction may apply, up to a maximum total of €40.
Returns from non-EU countries:
We do not deduct import tariffs, taxes, or customs charges from your refund unless we incur non-refundable costs during the return process. If any such charges apply, we will provide official documentation showing the amount and its irrecoverable nature. If no such charges occur or they are recoverable, no further deduction will be made.
The return shipping cost is the customer’s responsibility.
All refunds will be processed only after the returned product has been inspected and approved.
CUSTOMIZATION NOTICE
Please note: RAMUS saddles are assembled individually based on your chosen configuration (e.g. frame, padding, accessories). However, since components are selected from predefined options, the product is not considered custom-made under EU law and thus remains subject to the 14-day return policy.
Grindstone Hill Ltd. reserves the right to update this document at any time.